Print Information – Frequently Asked Questions
Please explain the different print types.
Unframed Prints — These are fine art archival quality prints on Hahnemühle Ultra-Smooth paper, and printed by one of the best labs in Australia. You will need to arrange your own framing.
Acrylic Face Mount Prints – This is one of the most impressive and striking ways to display your photographic print. Your print is mounted behind acrylic and the back is covered with specially treated aluminium. This process will completely protect your image from front to back. Your image is mounted edge to edge and creates a beautiful frameless finish. Each piece is professionally finished with hand-polished edges. We use 4.5mm optically clear, museum-grade acrylic that gives 99% UV protection. Once hung, your print floats approximately 16mm off the wall.
Are the sizes listed image size, paper size, or finished framed size?
The size options listed are the paper size.
The prints come with an additional 5mm white border, on all sides. If you do not want the white border, please mention it in the “notes” section which appears during the webshop checkout, or email us.
I didn’t see the image that I am after. Is it possible to order other images that are not in your galleries?
Yes, absolutely! If you know the image please contact us with the information and we can add it to our print shop. If you don’t know the exact image, then also just let us know what you are after and we will try to help you find something appropriate. We are here to help!
Do the prints come with Simon’s signature?
No, not normally, but we are happy to (digitally) add it upon request.
Does the “© Simon Carter ONSIGHT .com.au” watermark that appears on the web shop images, appear on the actual prints?
No, most certainly not! We place the watermark on the images that we put on the internet, but this will not appear on your prints.
Would it be possible to pick up my print to save on the shipping charges?
Yes, it is possible to arrange that however be aware that our printers and framers are based on the NSW Central Coast (Erina). Please contact us to arrange this.
How long will it take to produce and deliver?
If you have a particular deadline to meet, please contact us and we’ll liaise with our suppliers to see if your job can be completed (and shipped) more quickly. In general though, please allow the following (approximate) times:
Australia, Unframed Prints – 5-10 working days.
Australia, Acrylic Face Mount Prints – 10-15 working days.
Overseas, Unframed Prints – 10-15 working days.
Overseas, Acrylic Face Mount Prints – 15-20 working days.